We understand that seeing your psychologist is important. Hence we have enabled options to allow you to continue to see your psychologist.

In order to hold your online session, you require: 

  1. Reliable/stable internet connection;
  2. A laptop, tablet or computer with a camera & speaker;
  3. An email address (must be provided to us on booking or by phone after booking before your session);
  4. Zoom, Skype or similar app that can be used for the session (we will send you details in advance).

Will my privacy be protected? 

Our practice is subject to the Privacy Act 1988 and must comply with obligations related to the collection, use and disclosure of personal information, including through telephone (telehealth) psychology sessions.

Our psychologists will maintain your confidentiality and privacy during sessions and in creating, keeping and transmitting records. This would be the case irrespective of whether or not you were in the clinic or via telephone (telehealth) psychology sessions.

Audio or Video recordings of the session content will not occur without your express permission in the session. If there is a reason to record the session the psychologist will inform you of the reason and where the data will be stored.

Questions & Answers

How do I get a Mental Health Care Plan?

Visit your GP and ask them for a referral to our clinic. Describe the issues and they’ll give you a referral to see us.

What happens if I don't want to see my GP?

If you don’t want to see a GP, you can visit us without a Medicare Care Plan. You can discuss fees when you call us.

How many sessions do I get by obtaining a Medicare Care Plan?

Medicare provides you with 6 sessions initially. In the event you need additional sessions, visit your GP and they can refer you back to us for more sessions.

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