Other Resources (SOPs)

Cancellation Policies & Bulk Billing Practices

Meeting Date: September 16, 2025 Refund Process Refunds must be processed through Takirah, with Rajiv as backup if she is unavailable. A standardised process for handling cancellations and refunds is required. Clients must be emailed about refund decisions following meetings.   Bulk Billing Policy Bulk billing is discontinued due to high demand and client issues....