WorkCover Client Billing – Correct Rates and Resubmission Process
Issue
- Some WorkCover clients were incorrectly charged due to confusion between CTP and WorkCover rates on submitted AHTRs.
Correct WorkCover Rates
- When submitting AHTRs, please use the following rates:
Next Steps
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Case managers have confirmed they may cover the gap for past appointments billed at the wrong rate, provided we resubmit the original AHTRs.
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If you identify any affected WorkCover clients, notify the team lead so they can liaise with the case manager for correction.